If you experience any issues with BuddyCRM there are a few simple thing to try to get things up and running again.

The first thing to try is to refresh the webpage. This will reload BuddyCRM and often resolves any problems you’re facing.

To refresh your web browser, locate the refresh icon on your page (this is usually found close to the browsers search bar).

If this hasn’t worked the next step to take is to clear your web browsers cache.

Again this is different depending on your browser but by following the links below, you can follow step by step exactly how to clear your browser’s history.

Chrome: https://support.google.com/chrome/answer/95589?hl=en-GB&co=GENIE.Platform%3DDesktop

Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

Safari: https://support.apple.com/en-gb/ht201265

Once you have cleared your history, log out of BuddyCRM and log back in again. Following these steps will usually resolve any issues you are having.

If you are still having issues then please contact the support team on 0121 288 0808 or by emailing us via support@buddycrm.com

How do I create a record?

Creating a record is simple. Use the  Action Button and select Create Account or Create Lead to being adding a record.

How do I reset my password?

To change your default password provided in your subscription details, click on your initials icon in the top right of BuddyCRM.



A ‘Change password’ popup will appear. Select ‘change password’.

In the following window please enter:

  • Current password
  • New Password
  • Confirm new password
  • Select submit


How to do a PAL Search?

A PAL search uses the underlying Buddy Query Language to perform a search. Using it enables you to perform more complicated searches with many parameters. ie. find all companies in Lichfield owned by Adam.

First click on the PAL logo button to start PAL. The search box will shrink and PAL turns blue to indicate it is operating.

switch on PAL search language in BuddyCRM

In search box type: “OwnerName = “Robert Cater”

search for owner name in PAL language in BuddyCRM

Then press the search icon, the magnifying glass, and your results will be shown. As in normal search you can filter the results to show just the company, contact, opportunity or cases you are looking for. In our example, 10 records have been found in total – three in companies, five in contacts and two in opportunities.

PAL search results in BuddyCRM

As in standard search, you can determine the fields displayed in search results by clicking the cog settings icon in the top right of the search result. A popup screen will display and allow you to change the fields shown. Ensure you push the update button to save your new configuration.

Remembering the field names for your PAL search can be difficult, so we have a prompting system in operation. Start your PAL query then push spacebar in the search box. A dropdown will display with all the field names available to you. Scroll to the correct field name and click it.

selecting the city field using the PAL language in BuddyCRM

Continue your PAL search by pushing space bar after each selection. The drop down will prompt you for the likely action. For example after CompanyCity is chosen, push space then the dropdown will show =, != (not equal) and LIKE (a fuzzy search operator, which will look inside the field). Once you’ve selected your operator, push space again and Buddy will prompt you with the likely results for that field. eg. Birmingham, Bristol, etc. for the city field.

Push space for prompts in PAL language in BuddyCRM

Combine two search queries together by typing AND or OR between them. In the next example, we’ll look for all industry type of logistics AND owned by Adam. The results are shown below.

logistics search using PAL query language in BuddyCRM

To save time you can save your PAL query and use it again in future. In the example below, we are looking for all leads that came from an exhibition. This is likely to be a query we use often in future so we’d like to save it. Click the Save PAL button and type a suitable name for the search. Click Save Pal again and a notification box will appear to confirm the save.


PAL query saved

The query is saved and can be accessed in future by clicking the down arrow.

To add an additional query to the result, click into the search box and continue your PAL query. Below, we’ve added to our event leads with the query of city = Birmingham. Click Update PAL to save over the top of the existing query. Type in your new name for the query and click Update PAL again.

update your PAL query in BuddyCRM